TERMS OF SERVICE
1. Acceptance of Terms
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Welcome to MayaArt, the online gallery of artist Marta Jasińska. By accessing or using this website (the "Site"), purchasing any artwork, or utilizing any of our services, you agree to be bound by these Terms of Service ("Terms"), our Privacy Policy, Shipping Policy, and Return & Refund Policy. If you do not agree with any part of these Terms, you must not use this Site.
2. Intellectual Property Rights (Copyright)
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2.1 Ownership: All content on this Site, including all original paintings, digital images, text, designs, and logos, is the exclusive property of Marta Jasińska (MayaArt) and is protected by copyright laws.
2.2 Artwork Copyright: The purchase of an original physical artwork DOES NOT transfer the copyright to the buyer. Marta Jasińska retains all copyright and reproduction rights to the artwork, including the right to create prints, reproductions, or digital files for promotional or commercial purposes, unless otherwise agreed upon in a separate, written contract.
2.3 Permitted Use: You may use images of the artwork you purchase for non-commercial purposes only (e.g., sharing on personal social media, displaying in your home). Reproduction, commercial use, or digital alteration of the artwork or any Site content without the express written permission of MayaArt is strictly prohibited.
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3. Sales, Pricing, and Availability
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3.1 Ordering and Acceptance: All orders placed through the Site are subject to acceptance by MayaArt. An order confirmation email signifies that we have received your order, but it does not constitute final acceptance of your order. Final acceptance occurs when the payment is fully processed and the artwork is prepared for dispatch.
3.2 Pricing and Errors: Prices are listed in [Currency, e.g., Euro/USD] and are subject to change without notice. While we strive for accuracy, MayaArt reserves the right to cancel an order and issue a full refund if an item is listed at an incorrect price due to a typographical or system error.
3.3 Description and Imagery: We make every effort to display the colours, textures, and details of the artwork as accurately as possible. However, due to variations in monitor settings, we cannot guarantee that your device’s display of any colour will be completely accurate.
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4. Payment, Shipping, and Returns
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4.1 Payment: Payment must be received in full before any artwork is dispatched. We accept various secure payment methods as detailed on our Payment Methods page.
4.2 Shipping and Risk of Loss: All shipping details, costs, and timeframes are governed by our Shipping Policy. The risk of loss and title for all items purchased passes to you upon our delivery to the carrier. All original art is fully insured during transit.
4.3 Returns: Our return policy is governed by the Return & Refund Policy. We offer a 7-day satisfaction guarantee on original, non-commissioned art.
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5. Commissions and Custom Work
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Commissioned artwork is subject to a separate, binding agreement and deposit. Due to the bespoke nature of custom pieces, all sales of commissioned artwork are final and non-refundable, unless otherwise stipulated in the individual commission contract.
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6. Limitation of Liability
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MayaArt shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use the artwork or the services provided by this Site. The total liability of MayaArt for any claim arising from your purchase shall not exceed the total price paid for the artwork in question.
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7. Governing Law
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These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of [Artist's Jurisdiction, e.g., Poland], without regard to its conflict of law provisions.
8. Changes to Terms
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MayaArt reserves the right to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
CUSTOMER CARE: Personal Service for Unique Art
At MayaArt, I believe that purchasing original art should be an inspiring and joyful experience, supported by personal and attentive service. When you invest in a piece by Marta Jasińska, you become part of the MayaArt story, and we are dedicated to supporting you every step of the way.
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How We Can Assist You
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Whether you have a simple question or require detailed guidance, our dedicated customer care team is here to help with:
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Order Inquiries: Confirmation, tracking, and delivery updates for your existing order.
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Art Consulting: Assistance in selecting the perfect piece for your space, including advice on sizing, colour palette matching, and styling.
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Commission Requests: Discussing the process and feasibility of creating a custom, commissioned artwork.
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Technical Support: Help with website navigation, payment processing, or downloading digital materials.
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Returns & Policy Questions: Clarification on our Shipping, Return, and Privacy policies.
Our Commitment to You
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Personalized Attention: You will always interact directly with a member of the MayaArt team who is knowledgeable about the artist and her work.
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Timely Response: We strive to respond to all inquiries within 24–48 business hours.
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Security and Confidentiality: Your privacy is respected. All personal and financial information is handled with the utmost confidentiality (see our Privacy Policy for details).
Get In Touch
The best and fastest way to reach us is via email. Please include your Order Number (if applicable) in the subject line.
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Email: mayajasinskaart@gmail.com
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Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)
For immediate questions, please check our comprehensive FAQ, Shipping, and Return Policy pages, where most common queries are answered!
SHIPPING & DELIVERY INFORMATION
I understand that receiving your new artwork promptly and in perfect condition is paramount. I take the utmost care in packaging and shipping your unique investment.
Processing and Handling
As each piece of art is original and requires careful preparation:
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Processing Time: Please allow 3–5 business days for your order to be carefully packaged, documented, and prepared for dispatch.
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Packaging: All original paintings are professionally packed using high-quality, reinforced materials (such as custom-built boxes or crates) to ensure maximum protection during transit.
Shipping Methods and Timeframes
I partner with reliable, reputable global carriers (e.g., FedEx, UPS, specialised art couriers) to ensure safe delivery.
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Domestic Shipping (within Ireland): Estimated delivery time is 3–7 business days after dispatch.
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International Shipping: Estimated delivery time is 7–14 business days after dispatch. Please note that delivery times may vary due to customs processing in the destination country.
Shipping Costs
Shipping costs are calculated at checkout based on the artwork's dimensions, weight, destination, and the required level of insurance.
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Insurance: For your peace of mind, all original artworks are shipped fully insured for their purchase price.
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Tracking: A tracking number will be provided via email immediately upon dispatch, allowing you to monitor your package's journey.
Important Notes for International Customers
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Customs and Duties: Please be aware that international customers are responsible for all customs duties, taxes, and import fees charged by their country. These fees are not included in the artwork price or shipping cost and are levied once the shipment reaches your country.
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Customs Delays: I am not responsible for delays caused by customs processing. Please check with your local customs office for estimated duty fees and processing times.
Have a question about shipping a specific piece? Please contact us directly at mayajasinskaart@gmail.com before placing your order.
PRIVACY & SAFETY POLICY
I respect your privacy and are committed to protecting the information you share with us. We understand that trust is the foundation of any successful relationship, and we handle your personal data with the utmost care and security.
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Information We Collect
We only collect the information necessary to process your orders, provide excellent customer service, and improve your shopping experience. This typically includes:
Personal Identification: Your name, email address, and phone number.
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Shipping & Billing:
Your delivery address and billing address.
Transaction Data:
Details about the products you purchase (payment details are handled securely by third-party processors and are never stored directly by MayaArt).
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How We Use Your Information
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Your data is used strictly for the following purposes:
To process and fulfil your order (including shipping and delivery updates).
To communicate with you regarding your purchase, inquiries, or any issues. #
To improve our website and services based on your shopping behaviour (e.g., analysing which artworks are most popular).
If you opt in, to send you promotional emails about new art, exhibitions, or special offers. You can easily unsubscribe at any time.
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Data Security & Payment Safety
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Your security is our priority. We implement various security measures to maintain the safety of your personal information:
Secure Transactions:
All transactions are processed through secure, industry-leading payment gateways (e.g., Stripe, PayPal) that use encryption technology. We do not store your credit card details.
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Data Protection
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We use physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
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No Selling: MayaArt will never sell, trade, or otherwise transfer your personally identifiable information to outside parties.
This excludes trusted third parties (like shipping carriers) necessary to conduct our business.
Cookies and Tracking
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Our website uses standard cookies to enhance your experience, such as remembering items in your cart. You have the option to accept or decline cookies through your browser settings.
Declining cookies may limit some functionality of the website.
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Your Consent
By using our site and making a purchase, you consent to our privacy and safety policy.
Questions? If you have any questions regarding our Privacy & Safety Policy, please contact Marta Jasińska directly at mayajasinskaart@gmail.com
SECURE PAYMENT METHODS
Your purchase is an investment in original art, and we are committed to making the transaction as secure, transparent, and seamless as possible. At MayaArt, I partner with industry-leading payment providers to ensure your personal and financial data is protected every step of the way.
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Accepted Payment Methods
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We accept the following major payment methods for your convenience:
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1. Credit and Debit Cards
We securely process all major credit and debit cards globally, including:
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Visa
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Mastercard
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American Express
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Discover
All card transactions are handled via a secure payment gateway (e.g., Stripe, Shopify Payments), ensuring your card details are never stored on our servers.
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2. Express Checkouts and Digital Wallets
For a faster, more convenient checkout experience:
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PayPal: A highly trusted global platform that allows you to pay using your linked bank account or credit card without sharing your financial details directly with us.
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Apple Pay / Google Pay (where available): Seamless mobile payment options for quick and encrypted transactions.
3. Bank Transfers (Special Arrangement)
For high-value purchases or special commissions, we may arrange a direct bank transfer (wire transfer).
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If you wish to pay via Bank Transfer, please contact us directly at [Your Email Address] immediately after placing your order to receive the necessary account details.
Security Promise
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Your financial safety is non-negotiable.
Encryption Guarantee: Every transaction on the MayaArt site is protected by SSL (Secure Socket Layer) technology, which encrypts all transmitted personal data, including credit card numbers, to prevent fraud.